Customer Service
Contact Us (you know you want to)
We'd like your visit and purchases at Ugly Little Bitch to be an awesome experience. Please contact us if we can help you with any questions. We love hearing from you!
Email us at customerservice@uglylittlebitch.com. When inquiring about your UglyLittleBitch.com order, please include your first and last name and your order number so we may better assist you. Thank you!
Shipping and Returns
UglyLittleBitch.com ships world wide.
We are dedicated to making your shopping experience easy peasy. Here is some information that may help regarding our shipping and returns policy:
Shipping Rates
To the Contiguous 48 States:| Merchandise Total (US Dollars) |
Standard 5-7 Business Days |
Standard 5-7 Business Days with Signature Required* |
Expedited 2-3 Business Days |
Expedited 2-3 Business Days with Signature Required* |
| Up to $25.00 | $5.75 | $8.50 | $15.00 | $18.00 |
| $25.01 - $50.00 | $10.00 | $12.75 | $20.00 | $22.75 |
| $50.01 - $100.00 | $13.00 | $15.75 | $23.00 | $25.75 |
| $100.01 - $150.00 | $16.00 | $18.75 | $26.00 | $28.75 |
| Over $150.00 | $24.00 | $26.75 | $34.00 | $36.75 |
To Alaska/Hawaii
| Merchandise Total (US Dollars) |
Standard 5-7 Business Days |
Standard 5-7 Business Days with Signature Required* |
| Up to $25.00 | $7.75 | $10.50 |
| $25.01 - $50.00 | $10.00 | $12.75 |
| $50.01 - $100.00 | $13.00 | $15.75 |
| $100.01 - $150.00 | $16.00 | $18.75 |
| Over $150.00 | $24.00 | $26.75 |
To Puerto Rico, Guam, N. Mariana Islands, Virgin Islands, and American Samoa:
| Merchandise Total (US Dollars) |
Standard 7-10 Business Days |
Standard 7-10 Business Days with Signature Required* |
| Up to $25.00 | $19.00 | $21.75 |
| $25.01 - $50.00 | $21.25 | $24.00 |
| $50.01 - $100.00 | $23.00 | $25.75 |
| $100.01 - $150.00 | $25.00 | $27.75 |
| Over $150.00 | $31.25 | $34.00 |
To Canada**:
| Merchandise Total (US Dollars) |
Standard 7-10 Business Days |
Standard 7-10 Business Days with Signature Required* |
| Up to $25.00 | $16.00 | $18.00 |
| $25.01 - $50.00 | $21.25 | $24.00 |
| $50.01 - $100.00 | $23.00 | $25.75 |
| $100.01 - $150.00 | $25.00 | $27.75 |
| Over $150.00 | $31.25 | $34.00 |
*Please note that selecting "Signature Required" option will guarantee delivery of your package as the carrier will not leave a package without a signature from the shipping address. If "Signature Required" option is not selected, UglyLittleBitch.com will not be held responsible or liable for any missing package(s) for any reason(s). We will, however, be happy to assist you with any claims filing with the carrier upon your request.
**Canadian import taxes are the responsibility of the customer and are payable upon receipt of the order. All International orders are subject to local taxes payable upon receipt of order and are the responsibility of the recipient.
Delivery Time Estimates
Your order will ship from our Ugly Little Warehouse within 1-3 business days after receipt of order. You will receive an order confirmation email when your order has been received. Delivery time estimates are provided in the tables above depending on shipping address. When your order is shipped, we will send you a shipment confirmation email with tracking information for you to track your package. We will notify you via phone and/or email should there be any unexpected changes and/or anticipated delays to your order.
Return Policy/Exchanges
OMG. If you have read all of this apparently we did not answer all your question. grrrr. OKAY FINE. Write us bitches~ we need to know what we missed. do it. do it now. customerservice@uglylittlebitch.com
:) Love you madly! xo ULB
